Shipping & Returns
Estimated Delivery Times
All of our cards for UK delivery are sent via Royal Mail First or Second Class (dependent on customer selection), so will arrive with your usual postal delivery. All cards sent internationally are dispatched via Royal Mail International Standard.
Orders placed before 12pm Monday - Friday will be dispatched the same day, orders placed after this time Monday - Thursday will be dispatched the next day. Orders placed after 12pm Friday or anytime Saturday and Sunday will be dispatched on the following Monday. Orders placed on a bank holiday will be dispatched the next working day.
Royal Mail claim that 93% of UK post is estimated to arrive the following day, but unfortunately the other 7% can take up to 3 working days. Therefore we advise ordering early where possible as unfortunately we can’t guarantee your card will be delivered on the estimated date!
Cards ordered for a specific delivery date in the future will be dispatched two working days before the requested delivery date. Please note as we only print and dispatch Monday - Friday, orders with a requested delivery date which falls on a Sunday or Monday will be dispatched on the Friday beforehand, so will likely arrive slightly early.
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No. of cards
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UK - 1st Class (1-2 days)
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UK - 2nd Class (3-5 days)
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Europe (5-7 days)
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Rest of World (7-10 days)
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1
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£0.75
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FREE
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£1.58
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£3.99
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2-3
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£1.01
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£0.77
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£2.81
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£5.99
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4-6
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£1.43
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£1.09
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£4.08
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£9.99
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7-10
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£1.83
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£1.43
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£4.66
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£9.99
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10+
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£3.58
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£2.95
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£8.09
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£19.99
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- If you require tracked delivery please contact us
If you would like to purchase more than this number of cards, we'll be happy to give you the pricing for delivery on these orders: please contact us at sales@tache.co.uk.
Non-Arrival
If your card has not arrived 3 working days after the dispatch date for domestic orders, or 10 working days after the dispatch date for international orders, please contact us at sales@tache.co.uk for us to look into.
Returns & Refunds
If for any reason you are unhappy with your order, let us know via sales@tache.co.uk and we will happily offer a refund or replacement if the items you receive are faulty or damaged in any way.
Damage
We maintain strict quality control measures when printing, packing and dispatching orders. While our cards are carefully packaged to ensure they arrive in the same perfect condition as when they leave us, on a small number of occasions (and for reasons beyond our control) they may be damaged in transit. If, upon receiving your card(s), they are damaged or the printing is faulty, please contact us quoting your order number, so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us photos of the damaged item(s) within 72 hours of receipt of the product(s) in order to be eligible for a replacement, and we may ask for you to return the product(s) to us. We will not offer any replacements if the card(s) are in a good condition but the content is wrong due to a mistake made when ordering.
Non Delivery
In the unlikely event that your card(s) do not arrive within 3 working days of the estimated delivery date, please contact us at sales@tache.co.uk for us to look into. We will only offer a replacement card if we are informed of the non-arrival of the card/s within 14 days of the estimated delivery date. If you choose to have your card(s) replaced, we will do so free of charge and resend to you at no extra cost, on our next available delivery date. We will not be responsible for non-delivery due to any mistakes in the delivery address entered on checkout. Please note, it is not our policy to offer both a refund / card and a replacement card.
Refunds
In certain cases, and at our sole discretion, we will offer a refund if a replacement is not possible. If you do receive a refund, we will refund you the total amount you paid for the product(s) plus any delivery charges you may have paid, within 7 days of the day on which you provide us with evidence that the product(s) are faulty. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Please note, it is not our policy to offer both a refund and a replacement card.
Returns
Please understand that due to the nature of our print-to-demand model, we are only able to accept returns in the case of damage to the product in transit. We offer customers replacements if the items are not delivered to an acceptable quality, as detailed above.
Design Errors
Card designs are printed as the customer sees them when placing an order. Any subsequent changes to the design will not affect an order after it has been placed. Tache will not be liable for any spelling or artistic mistake on the design itself, if the customer has not noted this before ordering. We may, however, at our sole discretion, offer to replace the design with a corrected version dependent on the creator’s co-operation in amending it. This will be done as soon as we are able to facilitate it, but cannot be guaranteed within a specific time frame.
Messages Added to the Inside of the Card
Please note we will not be responsible, or liable to any third party, for any content written inside the card. We will print any messages requested, exactly as submitted to us. This will include all formatting, casing, punctuation and return breaks. We will not be responsible for proofreading or correcting spelling and grammatical errors, any submitted within requested messages will be printed on the cards, verbatim.
Orders Returned to Us
We provide a return address, which is printed on all orders we ship. For orders returned to us at this address, where possible we will contact the customer with a courtesy email to notify them of the return. Tache does not take any responsibility for orders which are returned to us, so it is the customer's responsibility to ensure that a full, correct and clear delivery address is added on checkout.
If you have a question about our Returns Policy please email sales@tache.co.uk and we'll get back to you as soon as possible.
Please note we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control (“Force Majeure Event”). Please see our Terms of Use for more information.
